For questions or to book an appointment please call: (508) 853-1220
Frequently Asked Questions
How often should I brush my dog?
It will depend on your dogs specific needs. Running an approved brush or comb through your pets coat either every day or every other day should suffice. Don't forget the legs, tummy, behind the ears and hind end!
How often should I bathe my dog?
Unlike people, dogs don't require or thrive on every day bathing. Natural oils in their skin will normally keep their coat healthy and too much bathing can dry them out. Unless they get into some stinky trouble, most dogs do not need to be bathed more than every four weeks. Please steer away from human shampoos and any dish soap and make sure to rinse well!
How often should my dog be groomed?
Grooming is recommended for every breed of dog as it helps maintain a healthy coat but the frequency depends on your dogs breed and coat. Medium to long haired dogs should be groomed every 4 to 8 weeks while short haired dogs can usually go every 8 to 12 weeks. We suggest the nails being cut every 4 weeks so stop on by in between to say hi!
How long will my dog be there?
We like to take our time with your dog so they have a nice little spa day. Typically grooming takes about 3 to 4 hours although if your dog is matted, larger or uncooperative it may take longer. If you have a time constraint we will try to work with you.
Can I stay with my dog while it's being groomed?
Unfortunately not. For our safety as well as your pets we ask that you do not stay. Dogs frequently are more anxious when their owners are there and they cannot be near them. Do not worry though, in your absence we will love them just as you do!
Will you brush my dogs teeth?
Of course! There's nothing worse than getting a nice clean dog with stinky breath! However, getting your dogs teeth brushed every 6 weeks is not enough. Plaque solidifies on teeth in under 3 days so every other day brushing is highly suggested!
How often should my dog's nails be trimmed?
Your pet's nails should be trimmed at a minimum of every four weeks. Dogs that regularly walk on pavement tend to wear down on their own and do not need to be trimmed as frequently. Long nails should be cut every 2-3 weeks to help wear down the quicks. The quick is a small vein that runs in the nail. If this is cut it can cause bleeding and pain for your dog.
How old should my puppy be when he/she is first groomed?
It is a good idea to bring your puppy in for his/her first groom around 13-16 weeks. We will introduce your dog to the grooming process and other dogs. We ask that you play with your dog's feet and face as this will help with the grooming process. Also take an electric toothbrush or an electric trimmer turned on and place the vibrating end/handle near the dog. Do not allow the moving parts to get on the dog as this will cause with either matting or a bald spot. Most dogs have sensitivity to noises and this will help ease their nervousness. We ask that you also get your dog use to being brushed, by brushing your dog's coat once a day.
What is a "puppy cut"?
A puppy cut can mean several different things. Typically a puppy cut means the same length all over but it can be entirely different lengths and styles. If you aren't sure what you want for a hair cut, budget a little extra time for us to go through and plan ahead!
Do you sedate prior to grooming?
No. We do not sedate. If a dog is too agitated we will not force them to be groomed. We like to have a bond with your pet and make it a pleasurable experience. There are times that we may recommend asking your veterinarian for something to help calm your pet down.
What are mats and how do I prevent them?
Mats are when the hair is in a "clump". Matted fur is very painful for a dog, giving your dog a feeling that someone is constantly pulling their hair. To prevent matting, brushing your dog every day and frequent grooming is required. There is a right and wrong way to brush certain types of coats along with the proper tools to use so please ask us for suggestions!
My dog is matted, why can't you just brush out the mats?
Brushing out mats is extremely painful for your dog, time consuming and pricey. Often, if a dog is matted they have skin issues such as fungus or irritation. We will do what we can to leave the hair as long as possible but sometimes a close shave is necessary.
I brush my dog, why is he/she matted?
Matting is caused by a number of thing:
1. Improper brushing. If you are not sure if you are using the proper tools or doing it correctly, please feel free to ask your groomer.
2. Bathing: If you bathe your pet at home, no matter what you use, if the hair is not COMPLETELY COMBED OUT before and after the bath, any mats or tangles can become worse by the wetting/drying process.
3. Shedding: Even "non-shedding" breeds such as poodles and shih tzus really do shed, however, the dead hair gets tangled up with the live coat. If not brushed out regularly, it will eventually form mats.
Do groomers/bathers get tips?
This is a service business. We provide a service like the waitress or waiter and hair dresser. The percentage is the same. But if gratuity is not in your budget then of course a sincere compliment on the work that was done to your pet is always greatly appreciated.
Why is my dogs hair cut so much more expensive than my own?
We get this question a lot... here's a few reasons why: